Best Practices: Using Webex for Online Collaboration
Find out if all members of the audience know how to use Webex. If not, train them on the basics and the specific features they would need to use to collaborate in your session. For example, if they need to use the whiteboard, show them how prior to the session. Send the URL and log in steps prior to the meeting. Teleconference details (if required) should be sent along with the log in information. This ensures that all relevant information pertaining to the session is provided in a single email. Keep the password for the session short, easy to remember and easy to spell out over phone. Advise the clients that installation of Webex software would take about 2-3 minutes before they are initiated into the session. Be well-prepared to conduct the session in the absence of the Webex tool: Plan for technical snags (which occur occasionally in online collaboration tools) by sending the presentation and supporting material to the audience ahead of the meeting. Be sure to have contact numbers ...
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