At times senior leaders come to my desk and list the set of trainings they need for their teams. I recognize this as venting of the project pressure or a tough conversation with the client.
To handle such outbursts, I first take down the list. Then later in the day or the next, I meet them to further discuss the training requirement-business reason, associate profile, objective, what do they want to accomplish, urgency etc. The requirement typically gets less urgent or important in this conversation.