Case Study: Training a Technical Workforce
Scenario $80 million triple platinum account—the largest in the organization 450+ employees Broad technical groups: Three—SAP, Datawarehousing/BusinessIntelligence(DW&BI) and Telecom Roles: Diverse and in many cases overlapping—team member, module lead, team lead, project lead, project manager, program manager, account manager, analyst, delivery manager, director, consultant, senior consultant and principal consultant. Employee distribution: -Onsite:Offshore = 40:60 -Billable:Non-billable = 85:15 -Telecom:SAP:DW&BI= 25:35:40 -Permanent:Subcontractor:Contractor = 80:10:10 -Team member, module lead, team lead, project lead account form almost 50 percent of all billable workforce. Problem statement Training a diverse technical workforce Success Parameters Global reach Number of associates trained Time taken to fill the skills gap based on changing business requirement Ability to transfer training knowledge to work environment Learning Solution I am following a multipronged approac